Answers to the questions we get most often.

We start with a short discovery call to understand your environment, your team size, and what is keeping you up at night. From there, we run an assessment, document what we find, and put a clear proposal on paper. If you move forward, we deploy in scheduled stages, hand over documentation, and either move into ongoing managed support or close out the project. There is no commitment required to have the first conversation.

Yes. We often work alongside an internal IT lead, providing senior expertise, after-hours coverage, or specialized project work. We are happy to act as a co-managed partner rather than replacing what already works.

Our sweet spot is roughly 10 to 200 users, but we work with smaller teams that have specific needs and larger organizations on project-based engagements. The right question is usually fit, not size. If you are not sure, ask us.

We are based in the Greater Toronto Area and serve clients across Ontario for on-site work. Remote support is available across Canada. For larger projects we travel as needed and have completed deployments coast to coast.

Standard support hours are Monday to Friday, 9am to 6pm Eastern. During business hours we aim to respond to tickets within 15 minutes. Managed clients get 24 / 7 coverage for business-critical issues and we publish clear SLAs by ticket priority.

Users can reach us by phone, email, or our ticketing portal. Most issues are resolved remotely. When on-site presence is needed, we schedule a visit that fits your team's day. Every ticket is documented so the next time the same issue comes up, the fix is one step away.

Yes. For installations, hardware swaps, complex troubleshooting, or anything that requires hands on the equipment, we come to you. On-site visits are scheduled around your business hours whenever possible.

Managed support is priced per user or per device, on a flat monthly rate so your IT budget is predictable. Projects are quoted as a fixed scope of work with a clear deliverable. Hourly support is available for one-off needs. We send you a quote before any work begins, every time.

Managed agreements are typically annual with a 30 day exit clause, but we are open to month-to-month arrangements for clients who prefer that. Projects are scoped per engagement with no ongoing commitment required.

Hardware and software purchases, third-party licensing, and major projects such as office moves or large migrations are scoped separately. Routine maintenance, monitoring, helpdesk, and the small fixes that pile up day-to-day are all covered in the monthly fee. We are explicit about the boundary in every proposal.

We use a dedicated business password manager with role-based access and audit logging. Your credentials are stored in your vault, accessible to your team, and never tied to any one engineer. When an engagement ends, access is rotated and you keep the vault.

You keep everything. We hand over all documentation, license records, admin accounts, and exports of any system we hosted. Our standard practice is documentation-first specifically so clients are never locked in.

We layer protections. Endpoint detection and response on every device, multi-factor authentication everywhere it is supported, email filtering and impersonation protection, encrypted off-site backups, and short awareness training for users. No single layer stops everything, but together they make a meaningful difference.

We follow privacy best practices in everything we deploy and are familiar with PIPEDA and PHIPA requirements for clients in healthcare, professional services, and other regulated sectors. We can also support SOC 2 and ISO readiness work as a partner alongside your auditors.

Yes. We have run migrations of every size, including email, SharePoint and OneDrive, file shares, and identity. Migrations are planned in stages with cutover windows scheduled outside business hours where possible.

Yes. Office moves and buildouts are some of our favourite projects. We coordinate cabling, network gear, ISP installs, audio-visual, and the actual cutover day so your team walks into a working space on day one.

Yes. We build business-grade websites with a focus on speed, security, and predictable maintenance. We host the sites we build on infrastructure we maintain so a single team is accountable for the result.

However works for your team. Phone, email, Teams, Slack, or our ticketing portal. We assign a dedicated lead engineer to each client so you always know who to ask. Quarterly business reviews keep the bigger picture in view.

Tell us early. Most concerns can be addressed in a single conversation. If we cannot make it right, our managed agreements include a 30 day exit and we will help you transition cleanly to another provider. We do not believe in keeping clients we are not serving well.

Send a note through our contact page or call 437-677-2239. Share a little about your team size, your current setup, and what you are trying to solve. We will reply within one business day and book a discovery call.